IT Support

IT Support

Our goal is to manage your IT so that you can confidently manage your business, without having to worry about your computers. The key to this is that we work with you to understand how your business works and then ensure your IT system delivers what your business needs.

We will view things from your perspective rather than ours.

BlueCare Support

So to meet the ever changing demands of IT and business change, our support service, BlueCare, has been designed to provide you with flexibility and proactive support with the knowledge that your IT problems are covered within one support package.

Our wide range of support packages are.

Server Monitoring

For the small business network to operate efficiently key IT components, including servers, workstations, network components, websites and internet connections need to be working well.  In the event of a malfunction these systems need to be fixed quickly if the business is to avoid negative impacts.

To achieve fast fixes, it’s important to be notified quickly about any issues – and to get accurate and detailed information about the nature of the problem.

Workstation Checks

Proactive, preventative health checks each and every day.

Our Workstation Monitoring means that you can rest assured that your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system each morning. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of every day.

Let us surprise you with outstanding proactive IT support, call us on 01392 207194

Problem free computing can be a reality!

Latest News

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Music to our ears!

07-01-2012

Following on with the success of our growing client list in 2011 we're pleased to welcome Andrew Thomas to our sales team.  Andrew will be responsible for ensuring our existing...

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Bluegrass MD in Express & Echo

04-01-2012

Bluegrass MD in Express & Echo In a recent article in the Express & Echo our MD, David Thomas, speaks about his career, his aspirations for Bluegrass and the next challenging...

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Growing support team at Bluegrass

03-01-2012

After our recent recruitment campaign we're proud to welcome 2 new faces to our support team, David Brooker and Chris Stevens.  David and Chris join us from the education sector...

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Bluegrass gain Quality award

03-12-2011

Bluegrass gain ISO20000 quality award (PRESS RELEASE: 02/12/11) It may look like just another piece of paper but this one is the diamond standard in the computer support industry. The certificate being proudly...

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ISO2000 Service Quality Award

02-12-2011

ISO2000 Service Quality Award The following extract is from the IMSM website outlining our recent ISO 20000 accreditation. Attaining ISO certification had always been on the cards for IT services provider Bluegrass...

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IT budget planning is crucial

29-11-2011

IT budget planning is crucial At Bluegrass we've always believed it was important for our clients to seek our guidance when determining their IT budget.  Our knowledge of their business and...

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Bluegrass first in UK with environmental…

17-05-2011

PRESS RELEASE (18/05/11) Bluegrass Computer Services, one of the South West’s leading IT Support providers, has achieved the prestigious Green Accord accreditation.  Bluegrass is the first UK business in its sector...

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Give flexible working a go!

08-03-2011

Employers have come to see "the bigger picture" of the many and varied benefits of flexible working, it has been claimed. Shirley Borrett, development director at the Telework Association, said the...

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Fake security programs dominate February

04-03-2011

Trojan-based attacks continue to be the biggest malware treat, a report from GFI Software has shown. Trojans account for six of the top 10 malware threats of February and the report...

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Bluegrass sponsor inaugural Like Minds c…

05-10-2010

Bluegrass Computer Services are proud to be sponsoring the Like Minds conference that's being help at the Exeter Conference Centre on 16th October. This is the first event of it's kind...

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Bluegrass Managing Director appears in P…

15-10-2009

Bluegrass Managing Director appears in Practice Focus The Autumn edition of Practice Focus a British Dental Practice Managers' Association (BDPMA) publication features David Thomas our Managing Director. Amelia Bray, the BDPMA Chairman...

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Dave presenting at Business South West

10-10-2009

Dave presenting at Business South West On Friday 16 October Dave Thomas (Bluegrass MD) is presenting a seminar on Social Media at the Business South West exhibition at Westpoint Arena. Dave will...

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