Support

Our goal is to manage your IT so that you can confidently manage your business, without having to worry about your computers.  The key to this that we work with you to understand how your business works and then ensure your IT system delivers what your business needs.

We will views things from your perspective rather than ours.

BlueCare Support

So to meet the ever changing demands of IT and business change, our support service, BlueCare, has been designed to provide you with flexibility and proactive support with the knowledge that your IT problems are covered within one support package.

Our wide range of support packages are.

• BlueCare Lite
• BlueCare Server
• BlueCare Remote
• BlueCare Comprehensive
• BlueCare Enterprise
• BlueCare Complementary

Server Monitoring

For the small business network to operate efficiently key IT components, including servers, workstations, network components, websites and internet connections need to be working well.  In the event of a malfunction these systems need fixed quickly if the business is to avoid negative impacts.

To achieve fast fixes, it’s important to be notified quickly about any issues – and to get accurate and detailed information about the nature of the problem.  Our special proactive monitoring packages are:

• Bronze:  Your daily server safety check
• Silver: Daily server safety and health checks
• Gold: Daily server safety check and server monitoring
• Premium: The ultimate service of daily server safety check, server health check and server monitoring

Workstation Checks

Proactive, preventative health checks each and every day.

Our Workstation Monitoring means that you can rest assured that your PC’s and laptops are in business-ready condition. Our proactive, preventative health checks test key components of the system each morning. We’ll be able to spot problems – almost always before they cause user downtime – and can fix them fast so your employees can make the most of every day.

 

You also have the peace of mind knowing that there are 10 guarantees to underpin the service you receive from us.  For example, We GUARANTEE your satisfaction or its FREE.  Take a look at the Guarantee page.

Let us surprise you with outstanding proactive IT support, call us on 01392 207194

Problem free computing can be a reality!